Case priorities:

Priority 1 = System Down e.g. users can not log into the system

Priority 2 = Time critical business function out of action or malfunctioning e.g. Cheque processing problem

Priority 3 = Non time critical business function out of action or malfunctioniong e.g. cannot print report

Priority 4 = Other e.g. advice , questions

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For more information contact Customer Support Team.